Customer Service Representative and Tech support
Experiencia demostrada en Microsoft Excel.
Experiencia demostrada en Word.
Experiencia demostrada en PowerPoint.
Experiencia demostrada en CRM Systems.
Experiencia demostrada en Conflict Resolution.
Perfil profesional
Handled inbound and outbound calls and chats daily in Spanish and English for technical support, and service inquiries. Resolved complex customer issues on first contact
Assisted 30+ clients weekly with flight, hotel, and package bookings via phone, chat and email. Provided bilingual support to international customers