Caonabo - Helpdesk Engineer with customer support and cybersecurity skills
Resumen
Experienced Helpdesk Engineer with a focus on technical customer support, cybersecurity, and process management.
Logros Clave
- Supported seller platform operations and customer service functions.
Habilidades
Provided technical assistance and support to customers encountering product issues.
Applied cybersecurity frameworks and conducted IT risk assessments.
Familiar with project management methodologies such as Scrum and PMI in technical environments.
Supported cloud security projects on Azure and AWS platforms.
Assisted in lead generation activities and supported sales processes.
Idiomas
Experiencia
HELPDESK ENGINEER
SCANAVENGER
Assist customers encountering technical issues with the products, while supporting other business processes, such as lead generation, order fulfillment, back-office management, and seller platform support.
Educacion
SANTO DOMINGO INSTITUTE OF TECHNOLOGY (INTEC)
BACHELOR OF SCIENCE
MC SCHOOL
HIGHSCHOOL DIPLOMA
DOMINICAN AMERICAN CULTURAL INSTITUTE
CONVERSATIONAL ENGLISH CERTIFICATION