Caonabo - Helpdesk Engineer with customer support and cybersecurity skills
Summary
Experienced Helpdesk Engineer with a focus on technical customer support, cybersecurity, and process management.
Key Achievements
- Supported seller platform operations and customer service functions.
Skills
Provided technical assistance and support to customers encountering product issues.
Applied cybersecurity frameworks and conducted IT risk assessments.
Familiar with project management methodologies such as Scrum and PMI in technical environments.
Supported cloud security projects on Azure and AWS platforms.
Assisted in lead generation activities and supported sales processes.
Languages
Experience
HELPDESK ENGINEER
SCANAVENGER
Assist customers encountering technical issues with the products, while supporting other business processes, such as lead generation, order fulfillment, back-office management, and seller platform support.
Education
SANTO DOMINGO INSTITUTE OF TECHNOLOGY (INTEC)
BACHELOR OF SCIENCE
MC SCHOOL
HIGHSCHOOL DIPLOMA
DOMINICAN AMERICAN CULTURAL INSTITUTE
CONVERSATIONAL ENGLISH CERTIFICATION