Caonabo - Helpdesk Engineer with customer support and cybersecurity skills
Santo Domingo, Nacional, Dominican Republicen
Supported customers with technical issues related to products and business processes.
Contributed to lead generation, order fulfillment, and back-office management.
Published on CazVid
Summary
Experienced Helpdesk Engineer with a focus on technical customer support, cybersecurity, and process management.
Key Achievements
- Supported seller platform operations and customer service functions.
Skills
Customer SupportIntermediate
Provided technical assistance and support to customers encountering product issues.
CybersecurityIntermediate
Applied cybersecurity frameworks and conducted IT risk assessments.
Project ManagementBeginner
Familiar with project management methodologies such as Scrum and PMI in technical environments.
Cloud Security ArchitectureBeginner
Supported cloud security projects on Azure and AWS platforms.
Sales Support & Lead GenerationIntermediate
Experience
HELPDESK ENGINEER
SCANAVENGER
Assist customers encountering technical issues with the products, while supporting other business processes, such as lead generation, order fulfillment, back-office management, and seller platform support.
Education
SANTO DOMINGO INSTITUTE OF TECHNOLOGY (INTEC)
BACHELOR OF SCIENCE
MC SCHOOL
HIGHSCHOOL DIPLOMA
DOMINICAN AMERICAN CULTURAL INSTITUTE
CONVERSATIONAL ENGLISH CERTIFICATION