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Carlos
Sales and Customer Service Agent with 6+ years of diverse experience
Contacto
Competencias
Delivered attentive service through inbound and outbound calls, ensuring customer satisfaction and issue resolution
Engaged in consultative sales processes across various domains, explaining product details and following up on leads
Provided technical assistance particularly in alarm systems and home warranty packages
Utilized CRM systems to track customer interactions, manage appointments, and streamline communication
Operated heavy machinery in a previous role, demonstrating adaptable technical skills
Educación
Resumen
Experienced bilingual agent skilled in customer engagement, sales, and technical support across multiple industries.
Logros Clave
- Handled inbound and outbound sales inquiries, explaining products and services, and managing CRM systems
- Followed up on potential customers across multiple industries including home warranties, alarm systems, and vehicle sales
- Provided customer support and technical assistance while maintaining sensitive information security
Experiencia
bilingual agent, sales
Inbound and outbound from customers inquiring about vehicles, Explain discount, prices, Work with CRM systems, Appointment setter
bilingual agent, sales
Inbound calls from clients interested in home shield warranty packages, Explain with detail products and services, Follow up on potential customers
bilingual agent, sales
Follow up on potential customers
bilingual agent, Customer service
Making and receiving calls from collection of credit cards, Plans or promises of payment, Handling of sensitive information (Credit cards, Personal information of the client)