Dedicated support professional with over 2 years in technical troubleshooting, customer service, and CAD design. Skilled in resolving complex issues, documenting processes, and streamlining workflows within healthcare and technical environments.
Provided technical assistance to customers via phone and digital channels, resolving issues per protocols.
Maintained high customer satisfaction scores through effective communication and follow-ups.
Supported dental treatment planning by providing CAD design assistance and analyzing cases.
Accurately documented customer interactions, technical issues, and treatment plans in internal systems.
Concentrix
Handled inbound customer technical inquiries via phone and digital channels., Identified, troubleshot, and resolved technical issues following established protocols., Documented customer interactions and solutions accurately in internal systems., Followed up on open cases to ensure resolution and...
Align Technology
Provided support to technicians during treatment planning processes., Analyzed case-specific issues and proposed effective solutions., Communicated clearly with doctors and internal teams through detailed case notes., Managed workload priorities to meet deadlines and productivity targets., Assisted...
High School Diploma
CCNA Coursework – Networking Fundamentals
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Prioritized workloads and supported team task distribution to meet deadlines and productivity targets.
