This is my profileContact via CazVidCarlos
Technical Support Agent with 2+ years in customer service & technical troubleshooting
Contact
Competencies
Provided technical assistance to customers via phone and digital channels, resolving issues per protocols.
Maintained high customer satisfaction scores through effective communication and follow-ups.
Supported dental treatment planning by providing CAD design assistance and analyzing cases.
Accurately documented customer interactions, technical issues, and treatment plans in internal systems.
Prioritized workloads and supported team task distribution to meet deadlines and productivity targets.
Education
Languages
Summary
Dedicated support professional with over 2 years in technical troubleshooting, customer service, and CAD design. Skilled in resolving complex issues, documenting processes, and streamlining workflows within healthcare and technical environments.
Key Achievements
- Handled inbound technical support calls, ensuring customer issues were resolved efficiently and accurately.
- Documented customer interactions and solutions, maintaining detailed records in internal systems.
- Collaborated with medical teams as CAD Designer, supporting treatment planning and workflow optimization.
Experience
Technical Support Agent
Handled inbound customer technical inquiries via phone and digital channels., Identified, troubleshot, and resolved technical issues following established protocols., Documented customer interactions and solutions accurately in internal systems., Followed up on open cases to ensure resolution and...
Specialist CAD Designer / Setup & Stage
Provided support to technicians during treatment planning processes., Analyzed case-specific issues and proposed effective solutions., Communicated clearly with doctors and internal teams through detailed case notes., Managed workload priorities to meet deadlines and productivity targets., Assisted...