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Carlos
Risk Investigator with 3+ years in compliance and analytics
Contacto
Competencias
Applied risk assessment techniques and escalated cases in compliance environments.
Mentored new hires and supported peer development within teams.
Provided support for diverse customer issues including billing and account management.
Utilized data-driven decision making to evaluate cases and improve processes.
Followed and enforced policies related to government sanctions and interdiction processes.
Educacion
Idiomas
Resumen
Risk investigator experienced in compliance, risk analysis, and team support with background in customer service and data analysis.
Logros Clave
- Developed skills in risk investigation and served as POC across multiple teams.
- Mentored new hires and improved team support capabilities.
- Analyzed and escalated compliance cases respecting policies and procedures.
Experiencia
RISK INVESTIGATOR
Developed several skills in the specific role and as a POC in 3 teams., Mentored new hires and enhanced ability to help peers., Evaluated quality of decision making and followed policies and procedures.
GOVERNMENT SANCTIONS AND INTERDICTION ASSOCIATE FOR THE WESTERN UNION CAMPAIGN
Analyzed and escalated cases matching government sanctioned individuals and entities., Followed internal processes aligned with global compliance methodology.
CUSTOMER SERVICE REPRESENTATIVE FOR NETFLIX
Provided customer service for Netflix users in LATAM and USA., Resolved billing, streaming, and account management issues.
B2B SALES REPRESENTATIVE
Offered membership plans to companies and their employees., Ensured new member acquisition and renewal of existing memberships.