Carlos - Risk Investigator with 3+ years in compliance and analytics

Applied risk assessment techniques and escalated cases in compliance environments.

Mentored new hires and supported peer development within teams.

Provided support for diverse customer issues including billing and account management.

Utilized data-driven decision making to evaluate cases and improve processes.

Developed several skills in the specific role and as a POC in 3 teams., Mentored new hires and enhanced ability to help peers., Evaluated quality of decision making and followed policies and procedures.

Analyzed and escalated cases matching government sanctioned individuals and entities., Followed internal processes aligned with global compliance methodology.

Provided customer service for Netflix users in LATAM and USA., Resolved billing, streaming, and account management issues.

Offered membership plans to companies and their employees., Ensured new member acquisition and renewal of existing memberships.