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Carlos

Risk Investigator with 3+ years in compliance and analytics

Contact

Managua, Managua Department, Nicaragua
Open to remote
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Competencies

Risk AnalysisIntermediate

Applied risk assessment techniques and escalated cases in compliance environments.

Team MentoringIntermediate

Mentored new hires and supported peer development within teams.

Customer ServiceIntermediate

Provided support for diverse customer issues including billing and account management.

Data AnalysisIntermediate

Utilized data-driven decision making to evaluate cases and improve processes.

Compliance ProceduresAdvanced

Followed and enforced policies related to government sanctions and interdiction processes.

Education

BACHELOR'S DEGREE
UNIVERSIDAD DE CIENCIAS COMERCIALES
Completed 2010
HIGH SCHOOL DEGREE
INSTITUTO AZARIAS H. PALLAIS
Completed 2001
HIGH SCHOOL
INSTITUTO OLOF PALME
Completed 1997
PC OPERATOR
ESCUELA POLITECNICA DE COMERCIO
Completed NOVEMBER 2001

Languages

SpanishNative
EnglishIntermediate

Summary

Risk investigator experienced in compliance, risk analysis, and team support with background in customer service and data analysis.

Key Achievements

  • Developed skills in risk investigation and served as POC across multiple teams.
  • Mentored new hires and improved team support capabilities.
  • Analyzed and escalated compliance cases respecting policies and procedures.

Experience

RISK INVESTIGATOR

REMITLY NICARAGUA
MAY – 2022 - MARCH - 2024

Developed several skills in the specific role and as a POC in 3 teams., Mentored new hires and enhanced ability to help peers., Evaluated quality of decision making and followed policies and procedures.

GOVERNMENT SANCTIONS AND INTERDICTION ASSOCIATE FOR THE WESTERN UNION CAMPAIGN

IBEX NICARAGUA
FEBRUARY 2021 - APRIL 2022

Analyzed and escalated cases matching government sanctioned individuals and entities., Followed internal processes aligned with global compliance methodology.

CUSTOMER SERVICE REPRESENTATIVE FOR NETFLIX

IBEX NICARAGUA
FEBRUARY 2018 - JANUARY 2021

Provided customer service for Netflix users in LATAM and USA., Resolved billing, streaming, and account management issues.

B2B SALES REPRESENTATIVE

PRICESMART NICARAGUA
APRIL 2013 - MAY 2015

Offered membership plans to companies and their employees., Ensured new member acquisition and renewal of existing memberships.

Skills

Risk AnalysisTeam MentoringCustomer ServiceData AnalysisCompliance Procedures
Published on CazVid - Jul 3, 2025
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