Carlos - Dispatcher with 3 years of customer service experience in BPO

Santiago de Cali, Valle del Cauca, ColombiaRemotoen

Worked for nearly 3 years in customer service and appointment setting roles in the BPO industry.

Gained experience managing package tracking and customer inquiries for campaign projects.

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Resumen

Experienced in BPO customer service, appointment setting, and package tracking with a focus on client satisfaction and team collaboration.

Contributed to team efforts at Sightel and Green Energy Former in a client-focused environment.

Customer ServiceIntermediate

Handled customer inquiries and package tracking in a BPO setting.

Communication SkillsIntermediate

Communicated effectively with clients and team members in a fast-paced environment.

Appointment SettingIntermediate

Scheduled appointments efficiently to meet campaign requirements.

Team CollaborationIntermediate

Worked within team settings at Sightel and Green Energy Former to achieve campaign goals.