Carlos - Customer Service & Sales Supervisor with 10+ years in Hospitality & Retail

Provided comprehensive customer support across hospitality, call centers, and sales roles, ensuring client satisfaction.

Executed sales strategies for tourism, alarm systems, and wholesale products, including contract negotiations.

Supervised staff in manufacturing, real estate, and food industries, overseeing operations and quality assurance.

Conducted bilingual interactions and negotiations in customer service, sales, and hotel settings.

Planned and coordinated conferences and promotional events to attract clients and promote services.

In charge of assessing the following: production QA, staff control, inventories and customs permits for shipment.

In charge of assessing the following: production QA, staff control, cold rooms, inventories, and fruit shipments. On call 24/7.

In charge of assessing the following: production QA, staff control, cold rooms, inventories, and fruit shipments. On call 24/7.

Selling pecans wholesale.

Main job: selling lottery tickets.

Conferences with potential clients, show the resort commodities and attractions, inform them about vacation packages and benefits for members, take them as guests for a breakfast, negotiate and close the sale.

Extranets, sale of all-inclusive packages, follow up to clients’ needs like upgrades, maintenance fees, transportation.

Extranets, sale of all-inclusive packages, follow up to clients’ needs like upgrades, maintenance fees, transportation.

Customer service, take and direct calls from hotel guests, employees, and room service.

Levels 3 and 5, groups of 30-40 students.

Sales of alarm systems for homes and businesses, make deals annual contracts.

Customer service, opening bank accounts and credit cards.

Customer service, and technical issues advisor.