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Customer Service & Sales Supervisor with 10+ years in Hospitality & Retail
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Competencies
Provided comprehensive customer support across hospitality, call centers, and sales roles, ensuring client satisfaction.
Executed sales strategies for tourism, alarm systems, and wholesale products, including contract negotiations.
Supervised staff in manufacturing, real estate, and food industries, overseeing operations and quality assurance.
Conducted bilingual interactions and negotiations in customer service, sales, and hotel settings.
Planned and coordinated conferences and promotional events to attract clients and promote services.
Education
Languages
Summary
Experienced in managing customer relations, sales, and team supervision across hospitality, retail, and manufacturing sectors. Skilled in bilingual communication and contract negotiation.
Key Achievements
- Managed production QA, staff control, inventories, and shipments in multiple managerial roles.
- Successfully sold vacation packages and negotiated deals at a luxury hotel resort, enhancing customer satisfaction.
- Led bilingual customer service and sales teams in call centers, handling diverse client needs and account issues.
Experience
Supervisor Tiny Homes
In charge of assessing the following: production QA, staff control, inventories and customs permits for shipment.
Medical Interpreter
Customer Service (Bilingual)
Manager (Bilingual)
In charge of assessing the following: production QA, staff control, cold rooms, inventories, and fruit shipments. On call 24/7.
Manager (Bilingual)
In charge of assessing the following: production QA, staff control, cold rooms, inventories, and fruit shipments. On call 24/7.
Selling pecans wholesale.
Bilingual Sales Agent and Customer Service
Main job: selling lottery tickets.
Hotel timeshare bilingual salesman front to back
Conferences with potential clients, show the resort commodities and attractions, inform them about vacation packages and benefits for members, take them as guests for a breakfast, negotiate and close the sale.
Booking and customer service agent (call center)
Extranets, sale of all-inclusive packages, follow up to clients’ needs like upgrades, maintenance fees, transportation.
Booking and customer service agent
Extranets, sale of all-inclusive packages, follow up to clients’ needs like upgrades, maintenance fees, transportation.
Call center operator
Customer service, take and direct calls from hotel guests, employees, and room service.
Waiter, bar assistant
College English teacher
Levels 3 and 5, groups of 30-40 students.
Sales
Sales of alarm systems for homes and businesses, make deals annual contracts.
Telephone sales agent (call center)
Customer service, opening bank accounts and credit cards.
Waiter
Telephone sales agent (call center)
Customer service, and technical issues advisor.