Experienced in delivering exceptional customer service and bilingual interpretation, with a proven ability to supervise teams and handle complex customer interactions.
Delivered customer service across call centers, retail, and healthcare sectors, managing inquiries, orders, and refunds.
Interpreted bilingually for medical calls, including emergency situations, supporting effective communication for non-English speakers.
Supervised and trained groups of 15-20 CSR staff, overseeing call quality and operational development.
Managed appointment scheduling, order processing, and information intake across multiple roles and industries.
Intugo, Sonora Soft
In charge of order taking, General questions from customers
Intugo, Sonora Soft
Overseeing the growth and development of an average of 15 - 20 CSR, Monitoring calls and providing feedback
American Line Center
Helped people communicate who did not speak the same language, Interpreted from English to Spanish and from Spanish to English, Handled Medical calls, 911 calls
Dessert Comms
Started as a medical interpreter, Oversaw about 80 agents, Involved in hiring and training
Diploma
Diploma
Diploma
Descubre otros profesionales con experiencia similar
Utilized strong interpersonal skills to de-escalate situations and ensure customer satisfaction.
Advantagecall, Home Office
Provided customer service to Seaworld customers, Sold tickets and annual passes, Made reservations and provided general information
Agents Only, Home Office
In charge of order taking for Dominos Pizza
Support Services Group Mexico (SSG)
Customer service for Crate&Barrell and CB2, Took orders, created returns, processed refunds
Onestar
Intake information for the pros, Schedule appointments
