This is my profileContact via CazVidCarlos
Customer Service & Interpretation Specialist with 8+ years of diverse experience
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Competencies
Delivered customer service across call centers, retail, and healthcare sectors, managing inquiries, orders, and refunds.
Interpreted bilingually for medical calls, including emergency situations, supporting effective communication for non-English speakers.
Supervised and trained groups of 15-20 CSR staff, overseeing call quality and operational development.
Managed appointment scheduling, order processing, and information intake across multiple roles and industries.
Utilized strong interpersonal skills to de-escalate situations and ensure customer satisfaction.
Education
Languages
Summary
Experienced in delivering exceptional customer service and bilingual interpretation, with a proven ability to supervise teams and handle complex customer interactions.
Key Achievements
- Supervised and mentored teams of up to 20 Customer Service Representatives, overseeing training and quality monitoring.
- Provided bilingual medical interpretation, facilitating communication in critical emergency and healthcare settings.
- Handled multiple roles including customer service, order processing, and appointment scheduling across various industries.
Experience
CSR
In charge of order taking, General questions from customers
Supervisor
Overseeing the growth and development of an average of 15 - 20 CSR, Monitoring calls and providing feedback
Medical Interpreter
Helped people communicate who did not speak the same language, Interpreted from English to Spanish and from Spanish to English, Handled Medical calls, 911 calls
Medical Interpreter
Started as a medical interpreter, Oversaw about 80 agents, Involved in hiring and training
CSR
Provided customer service to Seaworld customers, Sold tickets and annual passes, Made reservations and provided general information
CSR
In charge of order taking for Dominos Pizza
CSR
Customer service for Crate&Barrell and CB2, Took orders, created returns, processed refunds
Virtual Assistant
Intake information for the pros, Schedule appointments