Carola - Data Analyst with 5 years of experience in financial services

Guatemala City, Guatemala, Guatemalaen

Led the development of a real-time data dashboard improving decision-making speed.

Standardized data collection and validation processes, reducing errors by 20%.

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Resumen

Experienced Data Analyst skilled in transforming data into actionable insights within the financial industry.

Logros Clave

Collaborated cross-functionally to implement new analytics tools and methods.

Habilidades

Data AnalysisAdvanced

Applied statistical techniques and tools to interpret complex datasets and generate insights.

SQLAdvanced

Used SQL for extracting, transforming, and loading data from relational databases.

ExcelExpert

Utilized Excel for data modeling, pivot tables, and charting to support report generation.

Business Intelligence ToolsIntermediate

Experience with tools like Tableau and Power BI to create dashboards and visualizations.

Experiencia

Customer Care Supervisor

Everise

2016 - 2025

Assisting customers with tracking shipments and scheduling pickups for FedEx account., Evaluating incoming customer calls for Morgan & Morgan account., Assisting Home Depot employees with enrolling in their insurance benefits.

Tracking Representative

Conduent

2010 - 2015

Assisting customers in locating and tracking their packages through phone support., Handling a wider range of tasks including tracking, creating claims for lost or damaged packages, and scheduling pickups.

Customer Support Representative

[24]7.ai

2009 - 2010

Assisting customers with their credit card accounts through phone and chat channels., Sending electronic and physical bank statements and guiding customers through Citibank’s services.