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Carola
Customer Care Supervisor
Contato
Competências
Applied statistical techniques and tools to interpret complex datasets and generate insights.
Used SQL for extracting, transforming, and loading data from relational databases.
Utilized Excel for data modeling, pivot tables, and charting to support report generation.
Experience with tools like Tableau and Power BI to create dashboards and visualizations.
Formação acadêmica
Resumo
Experienced Data Analyst skilled in transforming data into actionable insights within the financial industry.
Principais conquistas
- Led the development of a real-time data dashboard improving decision-making speed.
- Standardized data collection and validation processes, reducing errors by 20%.
- Collaborated cross-functionally to implement new analytics tools and methods.
Experiência
Customer Care Supervisor
Assisting customers with tracking shipments and scheduling pickups for FedEx account., Evaluating incoming customer calls for Morgan & Morgan account., Assisting Home Depot employees with enrolling in their insurance benefits.
Tracking Representative
Assisting customers in locating and tracking their packages through phone support., Handling a wider range of tasks including tracking, creating claims for lost or damaged packages, and scheduling pickups.
Customer Support Representative
Assisting customers with their credit card accounts through phone and chat channels., Sending electronic and physical bank statements and guiding customers through Citibank’s services.