Experienced Data Analyst specializing in financial data, proficient in data reporting, visualization, and database management, with a track record of supporting strategic decision-making.
Utilized statistical methods and tools like SQL and Excel to analyze large datasets and generate reports.
Created visual reports and dashboards to facilitate understanding of complex data for stakeholders.
Managed data migration projects and maintained data integrity across multiple platforms.
Effectively presented analysis findings to non-technical audiences, supporting strategic initiatives.
Ramírez Romero Call Center
Lead and coach customer service teams to exceed performance goals., Ensure daily KPI monitoring, productivity, and quality., Handle escalated calls and client interactions with professionalism.
Centro de Servicios de Avance Capital Comercial
Managed outbound/inbound calls, appointment setting, and lead qualification., Assisted clients with product questions and service solutions.
Infocentro (Azul)
Provided bilingual support for customer inquiries and complaints., Logged case data and ensured follow-up within service timelines.
Grupo Raya Food Dominicana
Handled retail customer calls and order coordination.
Bachelor’s Degree
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