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Carolin
Team Lead – Call Center (Healthcare Account)
Contato
Competências
Utilized statistical methods and tools like SQL and Excel to analyze large datasets and generate reports.
Created visual reports and dashboards to facilitate understanding of complex data for stakeholders.
Managed data migration projects and maintained data integrity across multiple platforms.
Effectively presented analysis findings to non-technical audiences, supporting strategic initiatives.
Formação acadêmica
Resumo
Experienced Data Analyst specializing in financial data, proficient in data reporting, visualization, and database management, with a track record of supporting strategic decision-making.
Principais conquistas
- Developed and maintained dashboards that improved data reporting efficiency
- Led the migration of data from legacy systems to modern platforms
- Provided actionable insights that supported strategic decision-making
Experiência
Team Lead – Call Center (Healthcare Account)
Lead and coach customer service teams to exceed performance goals., Ensure daily KPI monitoring, productivity, and quality., Handle escalated calls and client interactions with professionalism.
Customer Service & Sales Representative
Managed outbound/inbound calls, appointment setting, and lead qualification., Assisted clients with product questions and service solutions.
Support Agent – Financial Sector
Provided bilingual support for customer inquiries and complaints., Logged case data and ensured follow-up within service timelines.
Customer Service Representative
Handled retail customer calls and order coordination.
Substitute Teacher (Social Studies, Science, and Literature)
Delivered engaging lessons and managed classroom activities.