Caroline - Customer Service Representative with 2+ years in E-commerce support

Bogotá, Bogota D.C., Colombiaen

Managed 3-4 online chats simultaneously, ensuring quick, clear, and effective responses.

Handled over 40 emails daily, exceeding the company's maximum target of 20 emails per day.

Publicado en CazVid

Resumen

Experienced in managing multiple customer interactions through chat and email, with a focus on efficiency and customer satisfaction.

Logros Clave

Trained and mentored team members to improve work methodologies, reducing response time and enhancing response quality by 50%.

Habilidades

Customer ServiceAvanzado

Provided high-quality customer support via chat and email, ensuring user satisfaction.

Communication ToolsAvanzado

Utilized platforms such as Zoom, Google Meet, and Microsoft Teams for effective virtual communication.

Productivity SoftwareAvanzado

Proficient in Microsoft Office Suite and Google Tools for documentation and data management.

Training & MentoringIntermedio

Conducted training sessions for team members to implement efficient methodologies.

Idiomas

Inglés(intermedio B1+)

Experiencia

Representante de servicio al cliente en campaña Mercado Libre

Teleperformance

Julio 2024 - Diciembre 024

Gestión simultánea de 3 a 4 chats en línea, garantizando respuestas rápidas, claras y eficaces brindando alta satisfacción y experiencia al usuario., Administración y resolución de más de 40 correos diarios, superando consistentemente la meta establecida por la empresa que eran 20 máximo por día.,...