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Customer Service Representative with 2+ years in E-commerce support
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Competencies
Provided high-quality customer support via chat and email, ensuring user satisfaction.
Utilized platforms such as Zoom, Google Meet, and Microsoft Teams for effective virtual communication.
Proficient in Microsoft Office Suite and Google Tools for documentation and data management.
Conducted training sessions for team members to implement efficient methodologies.
Education
Languages
Summary
Experienced in managing multiple customer interactions through chat and email, with a focus on efficiency and customer satisfaction.
Key Achievements
- Managed 3-4 online chats simultaneously, ensuring quick, clear, and effective responses.
- Handled over 40 emails daily, exceeding the company's maximum target of 20 emails per day.
- Trained and mentored team members to improve work methodologies, reducing response time and enhancing response quality by 50%.
Experience
Representante de servicio al cliente en campaña Mercado Libre
Gestión simultánea de 3 a 4 chats en línea, garantizando respuestas rápidas, claras y eficaces brindando alta satisfacción y experiencia al usuario., Administración y resolución de más de 40 correos diarios, superando consistentemente la meta establecida por la empresa que eran 20 máximo por día.,...