Dedicated professional with extensive experience in customer service, sales, and administrative roles across hospitality, real estate, and financial sectors. Skilled in client engagement, problem solving, and process optimization to deliver exceptional results.
Extensive experience assisting clients in hospitality, insurance, and real estate, ensuring satisfaction and loyalty.
Proven ability to handle inbound sales calls, overcome objections, and close deals effectively.
Strong verbal and written communication skills in English and Spanish, facilitating clear client interactions.
Proficient in Microsoft Office, basic CRM, AutoCAD, and machine tools, supporting diverse operational tasks.
When and Where Agents
Handle Inbound Calls from potential customers. Use sales skills to fulfill the customer’s needs to complete the sale. Provide an excellent customer experience without loosing the sight of making a sale. Assist the callers even when there was no opportunity for a sale (already have one or just was inquiring about some information)
Travelpass
Handle Inbound Calls from potential customers. Use sales skills to fulfill the customer’s needs to complete the sale. Provide an excellent customer experience without loosing the sight of making a sale. Assist the callers even when there was no opportunity for a sale (already have one or just was inquiring about some information)
Ideal Contact Center
Assist the guest with any reservation inquiry or request, such as early check-in, receipts, cancellations, refund requests, new individual reservations, and groups reservations.. Provide resolutions via email or calls for guest inquiries or requests, such as refund request, double charges, no reservations made at the hotel, cancellations discrepancies, modification on reservations, and relocations.
Electromechanical Engineering
Electromechanical Technician
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Capable of resolving customer issues efficiently under pressure, enhancing service quality and client trust.
API
To promote the real estate of the owners for sale and/or rent.. Evaluate the properties from the legal framework to be able to make the sale smoothly, as well as ensure the ownership of this with the person who wants to rent the property.. Conducting investigations to prospective tenants to meet the criteria of the owner.. Assist owners in gathering the necessary documentation to complete the process of selling their property.. Create a portfolio of clients for rental and/or sale of properties.
Teleperformance Mexico
Provide assistance for the Policyholder on any inquiry on the payment information, covered services by the insurance, co-payment information, change of Primary Physician Care, and verify the medical invoices.. Assist providers with policyholder information, issued payments for medical invoices, services covered by the insurance and Medicare information.
AFORE Profuturo GNP
Make transfers of account holders from other AFOREs. Help people with SAT deductions as salaried employees. Recover excess payments to INFONAVIT.
Call Center Santander
Handling of customer objections for sales development.. Cross or secondary product sales. Customer Service and Offering the right product to each customer's profile.
Hotel City Express Chihuahua
Datazone
