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Sales and Customer Service Professional with 10+ years in Hospitality, Real Estate, and Financial Services
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Competencies
Extensive experience assisting clients in hospitality, insurance, and real estate, ensuring satisfaction and loyalty.
Proven ability to handle inbound sales calls, overcome objections, and close deals effectively.
Strong verbal and written communication skills in English and Spanish, facilitating clear client interactions.
Proficient in Microsoft Office, basic CRM, AutoCAD, and machine tools, supporting diverse operational tasks.
Capable of resolving customer issues efficiently under pressure, enhancing service quality and client trust.
Education
Languages
Summary
Dedicated professional with extensive experience in customer service, sales, and administrative roles across hospitality, real estate, and financial sectors. Skilled in client engagement, problem solving, and process optimization to deliver exceptional results.
Key Achievements
- Consistently achieved high customer satisfaction ratings across multiple roles in customer service and sales.
- Successfully managed inbound sales calls, converting prospects into loyal clients, thereby increasing sales volume.
- Streamlined reservation and refund processes, reducing response times and enhancing guest experience.
- Facilitated real estate transactions by ensuring legal compliance and ownership verification, leading to smoother sales.
- Handled policy inquiries and claim processes efficiently, maintaining a high level of client trust and retention.
Experience
Freelancer Sales Agent Representative
Handle Inbound Calls from potential customers. Use sales skills to fulfill the customer’s needs to complete the sale. Provide an excellent customer experience without loosing the sight of making a sale. Assist the callers even when there was no opportunity for a sale (already have one or just was inquiring about some information)
Sales Agent Representative
Handle Inbound Calls from potential customers. Use sales skills to fulfill the customer’s needs to complete the sale. Provide an excellent customer experience without loosing the sight of making a sale. Assist the callers even when there was no opportunity for a sale (already have one or just was inquiring about some information)
Hotel Third Party Customer Service Agent
Assist the guest with any reservation inquiry or request, such as early check-in, receipts, cancellations, refund requests, new individual reservations, and groups reservations.. Provide resolutions via email or calls for guest inquiries or requests, such as refund request, double charges, no reservations made at the hotel, cancellations discrepancies, modification on reservations, and relocations.
Real Estate Advisor / Office Assistant
To promote the real estate of the owners for sale and/or rent.. Evaluate the properties from the legal framework to be able to make the sale smoothly, as well as ensure the ownership of this with the person who wants to rent the property.. Conducting investigations to prospective tenants to meet the criteria of the owner.. Assist owners in gathering the necessary documentation to complete the process of selling their property.. Create a portfolio of clients for rental and/or sale of properties.
Health Net Customer Service Agent / Provider’s Service Agent
Provide assistance for the Policyholder on any inquiry on the payment information, covered services by the insurance, co-payment information, change of Primary Physician Care, and verify the medical invoices.. Assist providers with policyholder information, issued payments for medical invoices, services covered by the insurance and Medicare information.
Executive Advisor for Retirement
Make transfers of account holders from other AFOREs. Help people with SAT deductions as salaried employees. Recover excess payments to INFONAVIT.
Telephone sales of Credit Cards
Handling of customer objections for sales development.. Cross or secondary product sales. Customer Service and Offering the right product to each customer's profile.