Cesar - Tech Support Specialist with 3 years in remote customer support and troubleshooting

Applied troubleshooting skills to resolve issues on smartphones and computer systems, ensuring customer satisfaction.

Handled incident and problem management interactions with native English speakers, managing customer expectations effectively.

Utilized knowledge of JavaScript, Node.js, CSS, and HTML5 for software development for web applications.

Created and managed MySQL databases for supporting web applications and data entry tasks.

Act as first contact with native English speakers regarding incident and problem management while effectively managing the customer’s expectations, Following efficient procedures for smartphones software main and network services maintenance, Perform technical troubleshooting to many phone models, mainly Android and iOS devices using the suitable tools, Ensure a high level of support through all available tools, Contact customer on issues and concerns regarding any assigned service order and work to resolve any challenges customer may have to the customer’s satisfaction, Encourage knowledge transfer to colleagues, Continuous and independent improving of knowledge and experience, Exercise good judgment within defined procedures and practices to determine appropriate actions