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Cesar
Tech Support
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Competencies
Applied troubleshooting skills to resolve issues on smartphones and computer systems, ensuring customer satisfaction.
Handled incident and problem management interactions with native English speakers, managing customer expectations effectively.
Utilized knowledge of JavaScript, Node.js, CSS, and HTML5 for software development for web applications.
Created and managed MySQL databases for supporting web applications and data entry tasks.
Installed virtual machines and used technical ticket creation and tracing software to track and resolve issues.
Education
Languages
Summary
Experienced tech support specialist with 3 years in troubleshooting, remote customer service, and web development, equipped with strong soft skills and self-motivation.
Key Achievements
- Provided technical support across multiple platforms including Windows, Mac OS, iOS, and Android
- Demonstrated proficiency in troubleshooting hardware and software issues on various smartphone models
- Utilized technical ticketing tools effectively, ensuring consistent issue tracking and resolution
Experience
Data Entry
Act as first contact with native English speakers regarding incident and problem management while effectively managing the customer’s expectations, Following efficient procedures for smartphones software main and network services maintenance, Perform technical troubleshooting to many phone models, mainly Android and iOS devices using the suitable tools, Ensure a high level of support through all available tools, Contact customer on issues and concerns regarding any assigned service order and work to resolve any challenges customer may have to the customer’s satisfaction, Encourage knowledge transfer to colleagues, Continuous and independent improving of knowledge and experience, Exercise good judgment within defined procedures and practices to determine appropriate actions