Experienced in customer support, financial data analysis, and operational reporting with a focus on process automation and team development.
Utilized Power BI to organize audit data and generate real-time management reports at Icon.
Provided technical support and sales assistance in English and French, resolving customer issues and achieving sales targets.
Analyzed quality assurance data for coaching and training programs at 24/7 Intouch.
Handled billing, disputes, and collections using SAP systems at Warner Brothers and Warner Home Video.
Icon
Working as an english auditor for a financial institution in the U.S., Extracting the data from Power BI and organizing it for the other auditors, Making sure every single task is assigned, automated and with the graphic results available for management in real time after the audit.
Telus International, Telus mobility french
Working as a Tech support agent focusing on troubleshooting and sales., Helping with tech support but focusing on sales, with a goal of 19 products weekly depending on customer needs.
24/7 Intouch
In charge of coaching, training and people development based on data analysis of quality assurance.
Britannia Ships Services (2014), Ltd “Marella Cruises”
Working in a cruise demands top physical, mental and psychological shape at least 12 hours per day 7 days per week., Helping and leading my team until the job is done and the customers happy.
High School Degree
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Provided troubleshooting and product sales support at Telus International, maintaining a weekly product sales goal.
GENPACT (Generating Impact)
A great opportunity in a financial direction, that created the perfect profile for a professional responsibility.
Warner Brothers and Warner home video, at Capgemini
Billing information, send statements, verify payments on different accounts, apply payments, write – off accounts, collect to direct Warner bro’s clients and resolve billing or freight disputes.
