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Customer Service & Data Analysis Specialist with 9+ years of experience
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Competencies
Utilized Power BI to organize audit data and generate real-time management reports at Icon.
Provided technical support and sales assistance in English and French, resolving customer issues and achieving sales targets.
Analyzed quality assurance data for coaching and training programs at 24/7 Intouch.
Handled billing, disputes, and collections using SAP systems at Warner Brothers and Warner Home Video.
Provided troubleshooting and product sales support at Telus International, maintaining a weekly product sales goal.
Education
Languages
Summary
Experienced in customer support, financial data analysis, and operational reporting with a focus on process automation and team development.
Key Achievements
- Developed real-time graphic reporting dashboards for audits at Icon, enabling management quick decision-making.
- Led training and coaching initiatives based on quality assurance data analysis at 24/7 Intouch.
- Managed billing, payment verification, and dispute resolution for Warner Brothers and Warner Home Video accounts at Capgemini.
Experience
English customer service, sales, collector and payment processing auditor
Working as an english auditor for a financial institution in the U.S., Extracting the data from Power BI and organizing it for the other auditors, Making sure every single task is assigned, automated and with the graphic results available for management in real time after the audit.
French and English tech support and sales representative
Working as a Tech support agent focusing on troubleshooting and sales., Helping with tech support but focusing on sales, with a goal of 19 products weekly depending on customer needs.
Quality assurance analyst
In charge of coaching, training and people development based on data analysis of quality assurance.
Deck Steward and Bar Tender manager assistant
Working in a cruise demands top physical, mental and psychological shape at least 12 hours per day 7 days per week., Helping and leading my team until the job is done and the customers happy.
Senior fraud analyst
A great opportunity in a financial direction, that created the perfect profile for a professional responsibility.
Team lead assistant Senior Collector and disputes SAP analyst
Billing information, send statements, verify payments on different accounts, apply payments, write – off accounts, collect to direct Warner bro’s clients and resolve billing or freight disputes.