Cinthia - HR Support Specialist with 5+ years in employee relations and customer service

Handled employee inquiries regarding HR policies, benefits, and procedures at Amazon.

Provided high-quality support to customers via phone at SYKES, maintaining high satisfaction ratings.

Managed calendars, coordinated travel, drafted documents, and maintained databases at Sol del Valle.

Maintained accurate internal databases and drafted, proofread organizational documents.

Resolved employee inquiries on HR policies including leave of absence, payroll, and benefits by navigating internal HR systems., Initiated HR processes on behalf of employees and escalated cases to appropriate departments when necessary., Guided employees in the use of self-service HR applications,...

Coordinated with multiple departments to resolve employee inquiries efficiently., Provided step-by-step guidance on HR processes, ensuring clarity and compliance., Maintained and updated internal databases accurately.

Delivered customer support via phone, handling inquiries while maintaining a high satisfaction rating., Managed internal databases and documented customer interactions.

Managed the director’s complex calendar and resolved scheduling conflicts., Coordinated travel arrangements and prepared itineraries., Handled communication, correspondence, and logistical needs., Drafted, edited, and proofread documents for effective communication., Prepared meeting agendas, and...