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HR Support Specialist with 5+ years in employee relations and customer service
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Competencies
Handled employee inquiries regarding HR policies, benefits, and procedures at Amazon.
Provided high-quality support to customers via phone at SYKES, maintaining high satisfaction ratings.
Managed calendars, coordinated travel, drafted documents, and maintained databases at Sol del Valle.
Maintained accurate internal databases and drafted, proofread organizational documents.
Scheduled meetings, coordinated logistics, and supported project planning activities.
Education
Languages
Summary
Experienced in employee relations, customer service, and administrative coordination. Skilled in HR policies, database management, grant writing, and process optimization with a proven track record in supporting organizational needs.
Key Achievements
- Resolved employee HR inquiries on policies, benefits, and payroll at Amazon.
- Prepared and secured grants to fund community programs at Sol del Valle Community Center.
- Managed complex calendars and coordinated travel arrangements for organizational leadership.
Experience
HR Live Support Agent – Live Events Dept
Resolved employee inquiries on HR policies including leave of absence, payroll, and benefits by navigating internal HR systems., Initiated HR processes on behalf of employees and escalated cases to appropriate departments when necessary., Guided employees in the use of self-service HR applications,...
Employee Resource Center Associate
Coordinated with multiple departments to resolve employee inquiries efficiently., Provided step-by-step guidance on HR processes, ensuring clarity and compliance., Maintained and updated internal databases accurately.
Customer Service Representative
Delivered customer support via phone, handling inquiries while maintaining a high satisfaction rating., Managed internal databases and documented customer interactions.
Admin Asst & Grant Writer
Managed the director’s complex calendar and resolved scheduling conflicts., Coordinated travel arrangements and prepared itineraries., Handled communication, correspondence, and logistical needs., Drafted, edited, and proofread documents for effective communication., Prepared meeting agendas, and...