Cristhian - Welcome to CazVid!

Demonstrated experience with Customer service.

Demonstrated experience with Technical support.

Demonstrated experience with Refunds and returns.

Demonstrated experience with Payments processing.

Assisted customers with technical troubleshooting, guiding them step-by-step to resolve product issues., Created a troubleshooting friendly and patient service, improving the overall customer experience., Efficient scheduling of shipments., Customer service and inquiry resolution. Coordination with different departments to ensure on-time deliveries.

Responsible for coordinating and monitoring daily dispatch operations, ensuring the proper assignment of services and routes to agents., Maintained constant communication with field teams to guarantee timely and efficient deliveries., Tracked orders, resolved operational issues in real time, and kept accurate records in internal system.