Cristian - Customer Service Specialist with 4+ years in technical support and virtual assistance

Applied conflict resolution and customer satisfaction strategies to improve client interactions.

Utilized Salesforce, Zendesk, and SAP to manage customer queries and documentation.

Effectively documented interactions and developed accessible content during internship and customer support roles.

Created content menus and landing pages for project websites to enhance resource accessibility.

Managed up to 100 voice calls daily, handling two conversations simultaneously., Achieved a 90% QA satisfaction rate through effective communication and appropriate documentation.

Developed content menus and landing pages for later display on the ExperTIC project website for accessible study resources.

Managed up to 60 emails a day following warranty procedures and effectively documented information to provide further logistic solutions.