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Customer Service Specialist with 4+ years in technical support and virtual assistance
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Competencies
Applied conflict resolution and customer satisfaction strategies to improve client interactions.
Utilized Salesforce, Zendesk, and SAP to manage customer queries and documentation.
Effectively documented interactions and developed accessible content during internship and customer support roles.
Created content menus and landing pages for project websites to enhance resource accessibility.
Education
Languages
Summary
Dedicated professional with experience in customer support, content development, and technical tools management across diverse settings.
Key Achievements
- Handled up to 100 voice calls daily at 24/7ai, managing multiple conversations simultaneously.
- Achieved a 90% QA satisfaction rate through effective communication and documentation.
- Developed content menus and landing pages during internship at ExperTIC-UIS for accessible study resources.
Experience
Customer service representative
Managed up to 100 voice calls daily, handling two conversations simultaneously., Achieved a 90% QA satisfaction rate through effective communication and appropriate documentation.
Intern
Developed content menus and landing pages for later display on the ExperTIC project website for accessible study resources.
Virtual assistant
Managed up to 60 emails a day following warranty procedures and effectively documented information to provide further logistic solutions.