Experienced customer support professional with expertise in troubleshooting, client onboarding, and service management across telecommunications, debt relief, and healthcare sectors.
Applied troubleshooting skills to diagnose and fix technical problems with internet, WiFi, and other devices.
Provided customer support through calls, chats, and emails across various industries including tech and debt relief.
Helped clients with billing questions, service upgrades, and equipment returns related to technical issues.
Supported clients through legal onboarding processes, managed documentation, and communicated with creditors.
Teleperformance
Troubleshooting – Diagnosing and fixing technical problems with internet connectivity, WiFi, cable TV, streaming devices, phones, and equipment., Customer Support – Answering calls, chats, or emails to guide customers step-by-step through solutions., Service Activation & Setup – Assisting...
National Debt Relief
Welcome new clients, explanation of the program., Debt Consolidation support, Handled clients’ banking info, tracked deposits, and reviewed settlement reports for accuracy, Supported clients through legal onboarding and managed documentation related to summons, garnishment orders, stipulations, and...
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