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Customer Support Specialist with 5+ years of technical and client service experience
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Competencies
Applied troubleshooting skills to diagnose and fix technical problems with internet, WiFi, and other devices.
Provided customer support through calls, chats, and emails across various industries including tech and debt relief.
Helped clients with billing questions, service upgrades, and equipment returns related to technical issues.
Supported clients through legal onboarding processes, managed documentation, and communicated with creditors.
Scheduled appointments, handled inquiries, and escalated urgent matters in healthcare client services.
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Summary
Experienced customer support professional with expertise in troubleshooting, client onboarding, and service management across telecommunications, debt relief, and healthcare sectors.
Key Achievements
- Diagnosed and resolved diverse technical issues for internet, TV, and streaming devices at Teleperformance
- Supported clients through debt consolidation, legal onboarding, and account management at National Debt Relief
- Managed appointment scheduling, service inquiries, and escalations for healthcare clients
Experience
Technical Support Representative
Troubleshooting – Diagnosing and fixing technical problems with internet connectivity, WiFi, cable TV, streaming devices, phones, and equipment., Customer Support – Answering calls, chats, or emails to guide customers step-by-step through solutions., Service Activation & Setup – Assisting...
Customer Service Representative
Welcome new clients, explanation of the program., Debt Consolidation support, Handled clients’ banking info, tracked deposits, and reviewed settlement reports for accuracy, Supported clients through legal onboarding and managed documentation related to summons, garnishment orders, stipulations, and...