Daisy - Customer Service Professional with 10 years of experience in client management

Bogotá, Bogotá D.C., ColombiaRemotoes

Managed customer requirements and coordinated service delivery for over a decade

Implemented Scrum methodology to improve team collaboration

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Resumen

Experienced customer service professional with 10 years leading client requirements and implementing collaborative methodologies in telework settings.

Video Resume

Logros Clave

Developed proactive customer engagement strategies in a telework environment

Habilidades

Customer Service ManagementAvanzado

Oversee and improve customer satisfaction and service processes

Scrum MethodologyIntermedio

Utilized Scrum practices to manage and coordinate project workflows

Technological ProficiencyAvanzado

Apply knowledge of information systems, AI, IoT in customer service scenarios

Proactivity and EnthusiasmIntermedio

Demonstrates a proactive attitude and enthusiasm in remote work environments

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