Profesional con experiencia en gestión de cuentas, atención al cliente y desarrollo de soluciones automatizadas, con habilidades en programación y análisis de procesos.
Experiencia en manejo de una amplia cartera de clientes, alcanzando altas tasas de cobranza y satisfacción
Capacidad para resolver consultas técnicas y administrativas con alta satisfacción del cliente
Implementó soluciones automatizadas que incrementaron la eficiencia de los equipos y procesos
Recomendó mejoras basadas en análisis de indicadores clave, logrando incrementos en desempeño y ventas
Desert Finance LLC
Managed over 200 customers with inbound and outbound calls to collect payment for their vehicle loans., Obtained over 100% collections from due payments every week by building positive connections with customers.
Teleperformance Perú
Used company troubleshooting resolution tree to evaluate technical problems and was able to solve over 95% of them., Managed over 30 customer inquiries per day. With a Satisfaction and QAs score of over 97%.
Hersil Representations
Recommended performance improvements based on KPI analysis, which resulted in a 15% increase in sales., Executed plans in automation of several processes which increased overall efficiency by 50%.
OPPLUS SAC
Developed software for the operation team using Excel VBA, SQL-Server and .NET framework which increased information reliability to 100%., Increased efficiency by up to 90% by automating several operation team's processes.
Bachelor Of Economics
Computer Engineering
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Desarrollo de software y scripts para automatización y recopilación de datos usando VBA, SQL y .NET
OPPLUS SAC
Identified processes to automate by conducting feasibility analyses, which resulted in over 50% of them being 90% automated and 60% more efficient., Developed a complex VBA automation and data scraping software, resulting in 90% increase in productivity.
