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Daniel
Gerente de Cuentas con amplia experiencia en cobranza y atención al cliente
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Competencies
Experiencia en manejo de una amplia cartera de clientes, alcanzando altas tasas de cobranza y satisfacción
Capacidad para resolver consultas técnicas y administrativas con alta satisfacción del cliente
Implementó soluciones automatizadas que incrementaron la eficiencia de los equipos y procesos
Recomendó mejoras basadas en análisis de indicadores clave, logrando incrementos en desempeño y ventas
Desarrollo de software y scripts para automatización y recopilación de datos usando VBA, SQL y .NET
Education
Languages
Summary
Profesional con experiencia en gestión de cuentas, atención al cliente y desarrollo de soluciones automatizadas, con habilidades en programación y análisis de procesos.
Key Achievements
- Gestionó más de 200 clientes en Desert Finance LLC, logrando obtener más del 100% de cobranzas semanales
- Resolvió el 95% de problemas técnicos en Teleperformance Perú empleando árboles de resolución
- Implementó mejoras en procesos y automatización que aumentaron la eficacia y las ventas en Hersil Representations y OPPLUS SAC
Experience
Account Manager
Managed over 200 customers with inbound and outbound calls to collect payment for their vehicle loans., Obtained over 100% collections from due payments every week by building positive connections with customers.
Customer Service Representative
Used company troubleshooting resolution tree to evaluate technical problems and was able to solve over 95% of them., Managed over 30 customer inquiries per day. With a Satisfaction and QAs score of over 97%.
Marketing Analyst
Recommended performance improvements based on KPI analysis, which resulted in a 15% increase in sales., Executed plans in automation of several processes which increased overall efficiency by 50%.
Jr. Software Developer
Developed software for the operation team using Excel VBA, SQL-Server and .NET framework which increased information reliability to 100%., Increased efficiency by up to 90% by automating several operation team's processes.
Sr. Process Analyst
Identified processes to automate by conducting feasibility analyses, which resulted in over 50% of them being 90% automated and 60% more efficient., Developed a complex VBA automation and data scraping software, resulting in 90% increase in productivity.