Dedicated customer support and sales specialist with a proven track record in multi-channel support, consultative selling, and revenue growth. Adept at managing complex cases and building lasting client relationships.
Experienced in multi-channel customer support, troubleshooting, and claims management to ensure high customer satisfaction.
Proficient in prospecting, negotiating, and closing sales, with a focus on U.S. clients and CRM management.
Skilled in identifying sales opportunities within customer interactions to increase revenue and loyalty.
Extensive experience managing customer data and interactions through CRM platforms to optimize service and sales processes.
Celustore C.C
Provided multi-channel customer support (calls, chats, and emails). Handled inquiries, troubleshooting, and claims efficiently. Managed complex cases using advanced CRM systems. Maintained high-quality standards and customer satisfaction scores.
Empire Global Call Center
Provided professional phone and digital support to international customers. Resolved inquiries and complaints in fast-paced environments. Maintained accurate case documentation in CRM systems.
Office Partners 360
Conducted consultative sales to U.S.-based clients. Prospected, negotiated, and closed new sales opportunities. Managed CRM and consistently achieved sales targets.
Allied Global
Delivered high-quality customer support while identifying sales opportunities. Implemented cross-selling strategies to increase revenue. Managed objections and ensured continuous customer follow-up.
Technical degree
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