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Daniela
Sales and Customer Service Assistant
Contato
Competências
Experienced in multi-channel customer support, troubleshooting, and claims management to ensure high customer satisfaction.
Proficient in prospecting, negotiating, and closing sales, with a focus on U.S. clients and CRM management.
Skilled in identifying sales opportunities within customer interactions to increase revenue and loyalty.
Extensive experience managing customer data and interactions through CRM platforms to optimize service and sales processes.
Formação acadêmica
Idiomas
Resumo
Dedicated customer support and sales specialist with a proven track record in multi-channel support, consultative selling, and revenue growth. Adept at managing complex cases and building lasting client relationships.
Principais conquistas
- Handled multi-channel customer support, resolving inquiries and claims efficiently using advanced CRM systems.
- Consistently achieved sales targets through consultative selling and effective client engagement.
- Implemented cross-selling strategies that increased revenue and enhanced customer satisfaction.
- Provided international clients with professional support, improving customer retention and loyalty.
- Managed complex cases in fast-paced environments, ensuring high-quality service delivery.
Experiência
Sales and Customer Service Assistant
Provided multi-channel customer support (calls, chats, and emails). Handled inquiries, troubleshooting, and claims efficiently. Managed complex cases using advanced CRM systems. Maintained high-quality standards and customer satisfaction scores.
Customer Service Agent
Provided professional phone and digital support to international customers. Resolved inquiries and complaints in fast-paced environments. Maintained accurate case documentation in CRM systems.
Sales Agent
Conducted consultative sales to U.S.-based clients. Prospected, negotiated, and closed new sales opportunities. Managed CRM and consistently achieved sales targets.
Customer Service / Crossed Sales
Delivered high-quality customer support while identifying sales opportunities. Implemented cross-selling strategies to increase revenue. Managed objections and ensured continuous customer follow-up.