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Daniela
Bilingual agent, customer service
Contacto
Medellín, Antioquia, Colombia
Abierto a remoto
Disponible en CazVid
Competencias
Customer Service ToolsAdvanced
Proficient in Zendesk, Salesforce, and various CRM platforms for customer support.
Active ListeningAdvanced
Applied active listening skills to understand customer needs and resolve issues effectively.
Conflict ResolutionIntermediate
Handled customer concerns and facilitated positive outcomes through conflict management.
Sales TechniquesIntermediate
Utilized sales skills to enhance customer engagement and support sales objectives.
Remote Work ToolsIntermediate
Experience working remotely using various tools to collaborate and manage tasks.
Educación
Occupational Health and Safety
Sede Norte
Completed 2019
Idiomas
Spanishnative
Englishfluent
Resumen
Bilingual agent with diverse experience in customer service and sales within BPO environments, skilled in CRM tools and conflict resolution.
Logros Clave
- Provided bilingual customer support across multiple BPO companies.
- Utilized CRM tools like Zendesk and Salesforce to manage customer interactions.
- Developed strong skills in active listening, conflict resolution, and sales techniques.
Experiencia
Bilingual agent, customer service
Onelink BPO
2019 - 2021
Bilingual agent, sales department
Opticall BPO
2021 - 2022
Bilingual agent, sales department
WorldWide BDC
2023 - 2025
Habilidades
Customer Service ToolsActive ListeningConflict ResolutionSales TechniquesRemote Work Tools
Publicado en CazVid - 17 may 2026