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Daniela
Customer Service & Sales Agent with Experience in Multilingual Support
Contact
Medellín, Antioquia, Colombia
Open to remote
Available on CazVid
Competencies
Customer Service ToolsAdvanced
Proficient in Zendesk, Salesforce, and various CRM platforms for customer support.
Active ListeningAdvanced
Applied active listening skills to understand customer needs and resolve issues effectively.
Conflict ResolutionIntermediate
Handled customer concerns and facilitated positive outcomes through conflict management.
Sales TechniquesIntermediate
Utilized sales skills to enhance customer engagement and support sales objectives.
Remote Work ToolsIntermediate
Experience working remotely using various tools to collaborate and manage tasks.
Education
Occupational Health and Safety
Sede Norte
Completed 2019
Languages
Spanishnative
Englishfluent
Summary
Bilingual agent with diverse experience in customer service and sales within BPO environments, skilled in CRM tools and conflict resolution.
Key Achievements
- Provided bilingual customer support across multiple BPO companies.
- Utilized CRM tools like Zendesk and Salesforce to manage customer interactions.
- Developed strong skills in active listening, conflict resolution, and sales techniques.
Experience
Bilingual agent, customer service
Onelink BPO
2019 - 2021
Bilingual agent, sales department
Opticall BPO
2021 - 2022
Bilingual agent, sales department
WorldWide BDC
2023 - 2025
Skills
Customer Service ToolsActive ListeningConflict ResolutionSales TechniquesRemote Work Tools
Published on CazVid - May 17, 2026