Experienced in managing freight logistics, technical support, and customer service across diverse industries. Skilled in troubleshooting, documentation, and operational management.
Applied problem resolution skills and effective communication to enhance customer experience across various industries.
Diagnosed hardware, software, and connectivity issues leveraging CRM and ticketing systems to resolve technical problems.
Managed shipments, processed claims, and prepared cross-border trade documentation to ensure compliance and efficiency.
Handled import/export documentation and cross-border transactions between US and Mexico.
Perfiles y Soluciones Logísticas S.A.S (Lean Group)
Managed domestic and international freight shipments and carrier coordination., Monitored shipment tracking systems and resolved delivery exceptions., Processed damage and delay claims with transportation partners., Prepared and reviewed cross-border trade documentation (CCP, CFDI, W-9).,...
Amazon
Provided operational and technical support to delivery drivers., Resolved routing, scanning, and warehouse system issues in real time., Escalated incidents and documented cases within internal systems.
Asurion
Delivered advanced troubleshooting for AT&T; mobile devices., Diagnosed hardware, software, and connectivity issues., Utilized CRM and ticketing tools to manage customer cases.
Sutherland Global Services (T-Mobile)
Handled inbound customer inquiries via phone and digital channels., Resolved billing disputes, device setup, and connectivity problems., Maintained high customer satisfaction and first-call resolution metrics.
Software Engineering
Technical Degree in Software Development
Modern Languages
Technical Degree in Health
Technical Degree in Computing
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Utilized CRM/Ticketing tools to manage cases, document incidents, and escalate issues for prompt resolution.
