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Logistics and Customer Support Specialist with 8+ years in transportation & tech
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Competencies
Applied problem resolution skills and effective communication to enhance customer experience across various industries.
Diagnosed hardware, software, and connectivity issues leveraging CRM and ticketing systems to resolve technical problems.
Managed shipments, processed claims, and prepared cross-border trade documentation to ensure compliance and efficiency.
Handled import/export documentation and cross-border transactions between US and Mexico.
Utilized CRM/Ticketing tools to manage cases, document incidents, and escalate issues for prompt resolution.
Education
Languages
Summary
Experienced in managing freight logistics, technical support, and customer service across diverse industries. Skilled in troubleshooting, documentation, and operational management.
Key Achievements
- Managed domestic and international freight shipments, ensuring compliance and timely delivery.
- Provided technical and operational support to delivery drivers and tech device users, resolving issues promptly.
- Handled complex customer inquiries and claims, maintaining high satisfaction metrics across multiple roles.
Experience
Logistics Agent
Managed domestic and international freight shipments and carrier coordination., Monitored shipment tracking systems and resolved delivery exceptions., Processed damage and delay claims with transportation partners., Prepared and reviewed cross-border trade documentation (CCP, CFDI, W-9).,...
Driver Support Specialist
Provided operational and technical support to delivery drivers., Resolved routing, scanning, and warehouse system issues in real time., Escalated incidents and documented cases within internal systems.
Premium Technical Support Agent
Delivered advanced troubleshooting for AT&T; mobile devices., Diagnosed hardware, software, and connectivity issues., Utilized CRM and ticketing tools to manage customer cases.
Technical Support & Customer Service Agent
Handled inbound customer inquiries via phone and digital channels., Resolved billing disputes, device setup, and connectivity problems., Maintained high customer satisfaction and first-call resolution metrics.