David - Customer Service & Support Specialist with 2+ years in Banking, Travel, and Retail

Skilled in managing customer interactions across multiple channels to ensure high satisfaction and loyalty.

Effective communicator adept at explaining complex information clearly and empathetically.

Proficient in managing documentation, data entry, and compliance tracking within organizational processes.

Capable of identifying issues promptly and providing practical solutions to enhance service delivery.

Worked as a debit card agent supporting Capital One customers with balance inquiries, document requests, card replacements and changes, personal information updates, check verification, and general guidance on checking and savings accounts.. Consistently ensured accuracy, compliance, and data security while handling sensitive financial information.. Built rapport with customers, identified needs during interactions, and promoted efficient solutions to improve customer satisfaction and retention.

Handled inbound and outbound customer service calls for the Air Canada campaign.. Assisted passengers with new bookings, flight changes, and additional travel-related services, while proactively conducting outbound follow-ups to provide solutions and support reservations.. Delivered personalized assistance to Aeroplan VIP members, building customer trust, strengthening loyalty, and identifying opportunities to enhance the customer experience and service value.

Supported the Risk and Compliance department in administrative tasks including documentation management, data entry, and compliance tracking.. Gained hands-on exposure to regulatory processes, internal controls, and risk mitigation practices, while maintaining attention to detail and supporting operational efficiency.