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Customer Service & Support Specialist with 2+ years in Banking, Travel, and Retail
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Competencies
Skilled in managing customer interactions across multiple channels to ensure high satisfaction and loyalty.
Effective communicator adept at explaining complex information clearly and empathetically.
Proficient in managing documentation, data entry, and compliance tracking within organizational processes.
Capable of identifying issues promptly and providing practical solutions to enhance service delivery.
Education
Languages
Summary
Dedicated support specialist with over 2 years in banking, travel, and retail sectors. Proven ability to handle customer inquiries, assist with bookings, and support compliance tasks. Bilingual and committed to delivering excellent service.
Key Achievements
- Provided efficient support to Capital One debit card customers, ensuring timely resolution of inquiries and issues.
- Handled complex booking and travel-related customer requests for Air Canada, enhancing customer satisfaction.
- Supported Risk and Compliance teams with administrative tasks, gaining exposure to regulatory procedures.
- Contributed to sales growth at Desnudo Coffee through personalized customer service and product recommendations.
Experience
Agent – Capital One (Debit Cards)
Worked as a debit card agent supporting Capital One customers with balance inquiries, document requests, card replacements and changes, personal information updates, check verification, and general guidance on checking and savings accounts.. Consistently ensured accuracy, compliance, and data security while handling sensitive financial information.. Built rapport with customers, identified needs during interactions, and promoted efficient solutions to improve customer satisfaction and retention.
Customer Service & Sales Support Agent – Air Canada Campaign
Handled inbound and outbound customer service calls for the Air Canada campaign.. Assisted passengers with new bookings, flight changes, and additional travel-related services, while proactively conducting outbound follow-ups to provide solutions and support reservations.. Delivered personalized assistance to Aeroplan VIP members, building customer trust, strengthening loyalty, and identifying opportunities to enhance the customer experience and service value.
Administrative Intern – Risk and Compliance
Supported the Risk and Compliance department in administrative tasks including documentation management, data entry, and compliance tracking.. Gained hands-on exposure to regulatory processes, internal controls, and risk mitigation practices, while maintaining attention to detail and supporting operational efficiency.
Coffee Sales Assistant
Handled customer inquiries and processed orders through email, chat, and phone calls.. Provided product recommendations based on customer preferences, supported sales follow-ups, and contributed to closing sales through clear communication and personalized attention.