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David
Service Desk Analyst with technical troubleshooting and incident management expertise
Contacto
Competencias
Applied troubleshooting skills to resolve hardware/software issues and ensure device performance.
Handled incident reporting, escalation, and tracking support requests efficiently.
Utilized Microsoft Office tools for documentation and communication tasks.
Managed support tickets and tracked incidents using Service Now platform.
Handled customer relationship management to update clients and coordinate issue resolutions.
Educacion
Idiomas
Resumen
Experienced Service Desk Analyst with expertise in technical troubleshooting, incident resolution, and customer support across healthcare and technology sectors.
Logros Clave
- Provided remote and on-site technical support at Seldac Center and Auxis Colombia
- Performed preventive maintenance to ensure equipment reliability
- Managed incident reporting, troubleshooting telemedicine devices, and customer communication
Experiencia
SERVICE DESK ANALYST
Provide remote and on-site technical support, including hardware/software troubleshooting, OS installation, and configuration., Perform preventive maintenance on equipment to ensure reliability and minimize downtime.
SERVICE DESK ANALYST
Monitor and troubleshoot telemedicine devices to ensure optimal performance, including configuration and proactive issue resolution., Manage incident reporting, escalation, and tracking devices replacement orders updating clients via chat, email, phone call about the shipping status.