This is my profileContact via CazVidDavid
Service Desk Analyst with technical troubleshooting and incident management expertise
Contact
Competencies
Applied troubleshooting skills to resolve hardware/software issues and ensure device performance.
Handled incident reporting, escalation, and tracking support requests efficiently.
Utilized Microsoft Office tools for documentation and communication tasks.
Managed support tickets and tracked incidents using Service Now platform.
Handled customer relationship management to update clients and coordinate issue resolutions.
Education
Languages
Summary
Experienced Service Desk Analyst with expertise in technical troubleshooting, incident resolution, and customer support across healthcare and technology sectors.
Key Achievements
- Provided remote and on-site technical support at Seldac Center and Auxis Colombia
- Performed preventive maintenance to ensure equipment reliability
- Managed incident reporting, troubleshooting telemedicine devices, and customer communication
Experience
SERVICE DESK ANALYST
Provide remote and on-site technical support, including hardware/software troubleshooting, OS installation, and configuration., Perform preventive maintenance on equipment to ensure reliability and minimize downtime.
SERVICE DESK ANALYST
Monitor and troubleshoot telemedicine devices to ensure optimal performance, including configuration and proactive issue resolution., Manage incident reporting, escalation, and tracking devices replacement orders updating clients via chat, email, phone call about the shipping status.