David - Customer Service Associate with data analysis and cybersecurity knowledge

Handled customer interactions and ensured compliance with policies at Amazon.

Performed data mining to identify root causes of negative responses and inform improvements.

Communicated updates and insights clearly to associates to promote compliance and service quality.

Created action plans addressing issues found through data analysis to enhance performance.

Communicate updates on policies to associates to ensure compliance and offer the best-in-class service to the organization., Performed data mining with every CSA to find root causes of Negative responses as well in charge of creating actions plans to improve quality performance.