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David Quesada Vargas's avatar
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David Quesada Vargas

San José, San José, Costa Rica

Customer Service Associate with data analysis and cybersecurity knowledge

  • Ensured policy compliance and high-quality service through effective communication.
  • Identified root causes of negative responses using data mining techniques.
  • Developed action plans to improve quality performance based on data insights.
Customer Service
Intermediate
Handled customer interactions and ensured compliance with policies at Amazon.
Data Analysis
Intermediate
Performed data mining to identify root causes of negative responses and inform improvements.
Communication
Advanced
Communicated updates and insights clearly to associates to promote compliance and service quality.
Problem Solving
Intermediate
Created action plans addressing issues found through data analysis to enhance performance.
Big Data Management
Beginner
Applied knowledge in data management and analysis to support operational improvements.

Languages

Spanish
English
Portuguese
See Full Skillset on CazVid
2016 - 2016
CUSTOMER SERVICE ASSOCIATE
Amazon
Communicate updates on policies to associates to ensure compliance and offer the best-in-class service to the organization., Performed data mining with every CSA to find root causes of Negative responses as well in charge of creating actions plans to improve quality performance.
View Complete Work History
🎓
CENTRO EDUCATIVO SANTA INES
BACHILLERATO EN EDUCION MEDIA
Completed 2015
🎓
ACADEMIA PAU BRASIL
ADVANCED PORTUGUESE
Completed 2017
🎓
INTENSA
ADAVANCED ENGLISH
Completed 2016
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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