This is my profileContact via CazVidDavid
Customer Service Associate with data analysis and cybersecurity knowledge
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Competencies
Handled customer interactions and ensured compliance with policies at Amazon.
Performed data mining to identify root causes of negative responses and inform improvements.
Communicated updates and insights clearly to associates to promote compliance and service quality.
Created action plans addressing issues found through data analysis to enhance performance.
Applied knowledge in data management and analysis to support operational improvements.
Education
Languages
Summary
Experienced in communication, data analysis, and process improvement within retail customer service environment, with foundational knowledge of cybersecurity.
Key Achievements
- Ensured policy compliance and high-quality service through effective communication.
- Identified root causes of negative responses using data mining techniques.
- Developed action plans to improve quality performance based on data insights.
Experience
CUSTOMER SERVICE ASSOCIATE
Communicate updates on policies to associates to ensure compliance and offer the best-in-class service to the organization., Performed data mining with every CSA to find root causes of Negative responses as well in charge of creating actions plans to improve quality performance.