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Diana
Logistics and Customer Service Specialist with 5+ years of industry experience
Contacto
Competencias
Experience coordinating transportation logistics and supporting drivers through communication platforms.
Provided clear, professional information and support to clients and customers via phone, email, and chat.
Led technical training projects, managing curriculum delivery and certification processes.
Participated in establishing marketing strategies and selling legal services to clients.
Prioritized tasks effectively across roles, managing multiple responsibilities efficiently.
Educación
Idiomas
Resumen
Experienced in logistics coordination, client support, technical training, and sales, with a proven ability to manage diverse responsibilities.
Logros Clave
- Managed logistics for Walmart drivers, facilitating order processing and communication to meet operational goals
- Delivered detailed client presentations and reports as a Payroll Consultant, supporting U.S. employee payments
- Led technical training projects in archiving and administrative assistance, certifying technicians in relevant skills
Experiencia
Logistic Agent
Advisor in logistics management in the transportation process to drivers of the Walmart supermarket chain, Helping drivers through GPS intranet platform, email, chats and phone and direct communication to meet training goals or orders, to customers in the U.S., Providing detailed information about products, services, and policies, Processing orders, returns, and exchanges
Bilingual Payroll Consultant
Presentation and reporting of direct payments to clients over the phone, Providing U.S. employees for different companies on their banking information, Collaborating with other departments to address customer needs.
Trainer
Manage project as the main trainer for the technical area of archiving and administrative assistance associated with the technical and technological studies SENA, Culmination of certification to technicians in administrative assistance, archiving and business project.
Sales Assistant, Commercial Advisor
Establishment of marketing strategies to attract clients, Sale of legal services for landowners in the city.