Diana - Logistics and Customer Service Specialist with 5+ years of industry experience

Experience coordinating transportation logistics and supporting drivers through communication platforms.

Provided clear, professional information and support to clients and customers via phone, email, and chat.

Led technical training projects, managing curriculum delivery and certification processes.

Participated in establishing marketing strategies and selling legal services to clients.

Prioritized tasks effectively across roles, managing multiple responsibilities efficiently.

Advisor in logistics management in the transportation process to drivers of the Walmart supermarket chain, Helping drivers through GPS intranet platform, email, chats and phone and direct communication to meet training goals or orders, to customers in the U.S., Providing detailed information about products, services, and policies, Processing orders, returns, and exchanges

Presentation and reporting of direct payments to clients over the phone, Providing U.S. employees for different companies on their banking information, Collaborating with other departments to address customer needs.

Manage project as the main trainer for the technical area of archiving and administrative assistance associated with the technical and technological studies SENA, Culmination of certification to technicians in administrative assistance, archiving and business project.

Establishment of marketing strategies to attract clients, Sale of legal services for landowners in the city.