Diana - Customer Service & Support Specialist with diverse industry experience

Guatemala City, Guatemala, Guatemalaen

Served as Store Manager at TIGO GUATEMALA, managing daily operations and team responsibilities.

Provided customer care for City Bank credit cards, handling inquiries and support 24/7.

Publicado en CazVid

Resumen

Experienced in customer relations, technical support, and team supervision across telecommunications, banking, and tech support sectors.

Logros Clave

Performed technical support and backoffice functions for Fitbit and Vudu, demonstrating adaptability across tech sectors.

Habilidades

Customer ServiceAdvanced

Handled diverse customer inquiries and support channels, including calls, chat, and backoffice.

Technical SupportIntermediate

Provided technical assistance and troubleshooting for clients in tech support roles at Fitbit and Vudu.

Communication SkillsAdvanced

Executed roles involving voice calls, live chat, and medical interpretation, requiring clear and effective communication.

Team ManagementIntermediate

Managed store operations and supported team coordination at TIGO GUATEMALA.

Experiencia

Store manager

TIGO GUATEMALA

2011 - 2013

City Bank customer care / credit cards

CSR REPRESENTATIVE 24/7 i.a

2013 - 2014

BACKOFFICE, LIVE CHAT, CALLS FITBIT EEUU, EU

CSR REPRESENTATIVE – TELUS INTERNATIONAL

2015 - 2019

VUDU TECHNICAL SUPPORT BACKOFFICE

CSR REPRESENTATIVE – 24/7 INTOUCH ICS

2019 - 2023

MEDICAL INTERPRETER VOICE CALLS- VRI INTERPRETER

TELEPERFORMANCE

2021 - 2022

TRAVEL ADVISOR

CONDUENT

Educacion

Colegio Bilingüe El Carmen

BACHILLER EN CIENCIAS Y LETRAS CON DIPLOMADO EN COMPUTACIÓN

UNIVERSIDAD DE SAN CARLOS DE GUATEMALA

MEDICINA GENERAL

2007

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